Or change Passthrough from HDMI to Optical, then disable AC3 in the codec list. * In the Plex Player, disable Passthrough. Then go back to the TV mode and try again. Then go to Settings > Player > AC3 and EAC3, uncheck the two options. * Put Plex back in mobile mode on the Android box. In fact, Android and many TVs don't support EAC3 codec, and when Plex send EAC3 to the device, it fails to decode that stream and results in sound problem. Plex AC3 no audio issues are quite common, especially on Android TV box, Android player, Firestick, LCD TV, and some other devices. If your pass through something that is not fully supported by the receiver device, your Plex may get no sound either. For example, some of the operating systems like macOS can't passthrough some audio formats, then Plex will receive no audio. If you're not sure about it, you'd better not enable passthrough. According to Plex, if you want to use passthrough for a digital connection, you need to know if your receiver does support the audio formats and set accordingly. Go to Settings and disable HDMI passthrough. If you have different audio streams to play, just set the playback option to Automatic and everything would just work.Ĭheck all Plex playback errors & fixes > Plex audio settings 3. Thus it will cause Plex no sound errors on Roku, Fire TV, PS4, etc. Otherwise, when you Direct Play a video containing 5.1 track in the file, the device will pass it along assuming that there's a surround on the other end of the cable that can play the audio. If the device is not connected to a surround sound system, you need to set the audio option from Surround/5.1 to Stereo. In most cases, Plex has video but no sound means your Roku or other clients are not configured correctly.
Set audio settings from Surround/5.1 to Stereo Or you can try to press the + and - keys in full-screen mode to see if it will bring back the audio. You should note that the volume slider only appears in the server view.
Set the slider to the max should fix the problem. When you run Plex Media Player in the server view instead of full-screen mode, you will see a small volume slider located next to the mute button. The software update may set the volume to zero for some reason. Check the volume controlįor those whose Plex audio is not working, especially after the last Plex app update, make sure you have checked the volume slider. Fixes to Plex Sound Not Working Issues 1.
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