

The installation worked before with Wins 10 - but it may have been a different Wins version (it was formatted in a lab. I just checked - I can print & scan (since the printer is defined in the Devices list), & I guess Fax won't work, since its definition is incomplete. I forgot to mention, but I reinstalled Wins 10 a few times & cleaned the whole system, but it still didnt' work.Īlso, I turned off Fire Wall & Windows defender, & no success. Thanks a LOT for your reply I appriciate it Take care now and have a splendid week ahead. If this helps, please mark this as “Accepted Solution” as it will help several otherswith the same issue to get it resolved without hassles. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Please reach out for any issues and I'll always be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. Please backup all your files before reinstalling windows. Īs a last resort, you will need to reinstall windows and then install the printer software. If this does not work, then please create a new Windows 10user account and check by installing the printer.įollow this link to create a new user account. and check if this does the trick for you. Then reinstall the full feature software from this link. If you see it click on it and click Remove at the bottom.

You are a valued HP customer and it is paramount to assist you here. Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting. (cabinet file.) I will be delighted to assist you with this.

Good day! I reviewed the post about the printer having issues during installation because of a missing Cab file.
